Return Policy

Effective Date: April, 2025

At United Home Medical, we are committed to providing high-quality, safe, and dependable medical equipment and mobility products. Due to the nature of the products we offer, returns are limited and only accepted under specific conditions.

Return Eligibility

To be eligible for a return:

  • The product must be unopened, unused, and in its original packaging, with no damage to any security seals.
  • The return must be initiated within ten (5) days of the original delivery or pickup date.
  • Proof of purchase (such as an invoice or receipt) must be provided.

Note: Confirm if 10 days is acceptable or if you want to allow a different timeframe.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used products
  • Personal care and hygiene products (e.g., incontinence supplies, cushions, pillows)
  • Special-order or customized products
  • Rental equipment, unless found defective upon delivery

How to Request a Return

To request a return:

  • Contact our team at 📞 (512) 686 - 8866 or 📧 Info@UnitedHomeMedical.com.
  • Provide your order details and the reason for the return.
  • Our staff will review your request and provide further instructions, including a Return Authorization if applicable.

Please do not return items without prior approval, as unauthorized returns may not be accepted.

Refunds

Refunds are issued under limited circumstances and are at the sole discretion of United Home Medical.

  • Approved refunds will be processed to the original payment method within [Insert Timeframe, e.g., 7–10 business days] after receiving and inspecting the returned product.
  • Shipping or delivery fees (if applicable) are non-refundable.

Discounted purchases and special promotions are non-refundable.

Cancellations

If you need to cancel an order:

  • Please contact us as soon as possible before the order is prepared or delivered.
  • Once an order has been fulfilled or shipped, it must be processed through the return procedure if eligible.

Contact Information

For all return, refund, or cancellation inquiries, please reach out to:

United Home Medical 📞 Phone: (512) 686 - 8866 📧 Email: Info@UnitedHomeMedical.com 📍 Address: 711 N. Bell Blvd Suite B Cedar Park, TX 78613